International SOS Natural Disaster Crisis Exercise
ASIS Europe 24 demo
International SOS Climate Crisis Exercise
Mastering Situational Control with realistic crisis scenarios.
This page talks about a short natural disaster crisis exercise played by 70 participants at ASIS Europe 24. The crisis scenario was a collaborative effort of expert crisis management professionals at International SOS and Conducttr’s scenario designers.
International SOS Group delivers tailored health and security solutions for global workforces, safeguarding against threats such as extreme weather, epidemics, and security incidents. Additionally, the group provides strategic advisory services in crisis management to leading multinationals, governments, and NGOs.
About International SOS
- Trusted by 9,500 organizations globally providing immediate response capabilities, innovative technology, and expertise.
- Established in 1985 with headquarters in London & Singapore.
- Their 13,000 experts operate in 90 countries, delivering support 24/7, 365 days a year.
Gautier Porot KSS, Global Crisis Management Practise Leader at Intl. SOS
”Effective crisis management hinges on thorough preparedness and rigorous training. At International SOS, we understand the critical importance of equipping organizations with the skills and knowledge to handle crises effectively. Our training programs, such as the recent Natural Disaster Crisis Exercise at ASIS Europe 24, provide participants with immersive, realistic scenarios that test their decision-making and situational control capabilities. By fostering a proactive approach to crisis management, we ensure that our clients are not only prepared to face potential threats but are also capable of executing rapid, coordinated responses to safeguard their workforce and assets. This commitment to comprehensive training underpins our mission to deliver unparalleled crisis solutions”
María Torres, Head of Customer Relations
“Running an immersive crisis exercise live at ASIS Vienna gave us a dynamic and unique way to showcase our platform's capabilities. It was perfect to demonstrate how Conducttr simplifies logistics and enhances crisis exercise experience for all. The positive feedback and active participation we received highlight the impact and value of crisis simulations and we're thrilled to collaborate with our trusted partners at International SOS to provide unparalleled crisis solutions with their subject matter expertise.”
Scenario
ElektraTech Innovations, a prominent European tech multinational faces turmoil as employees are stranded in flood-affected areas of India with critical medical emergencies.
Severe floods in Uttarakhand and Himachal Pradesh, along with blackouts and unrest in central states, have impacted ElektraTech's facilities.
Participants acted as ElektraTech’s Crisis Management Team, receiving ground reports and managing the crisis.
Severe floods in Uttarakhand and Himachal Pradesh, along with blackouts and unrest in central states, have impacted ElektraTech's facilities.
Participants acted as ElektraTech’s Crisis Management Team, receiving ground reports and managing the crisis.
Exercise
Exercise participants acted as Crisis Management professionals in the European office, receiving the same content without specific roles. This enabled participants to access needed information and adapt to varying group sizes.
The 40-minute exercise had two main phases and two “special situation” phases. The main phases helped participants immerse in the scenario and prepare information for decision-making and advising in-country staff during special situations.
The 40-minute exercise had two main phases and two “special situation” phases. The main phases helped participants immerse in the scenario and prepare information for decision-making and advising in-country staff during special situations.
Environment
The participants were attendees of the ASIS Vienna exhibition that took place on 21st March. The registration was done on-the-spot, participants could access the scenario by scanning the QR code. We encouraged them to use their laptops for a more engaging experience, although they could play through the exercise on their mobile devices too.
Challenges and Solutions
International SOS were looking to create a short scenario to quickly immerse the training audience in the environment of the exercise, and allow them to put their expertise to the test. Our simulation concentrates on the immediate aftermath of the floods, highlighting the difficulties of delivering essential medical care and security support to individuals in locations cut off by the floods.
The objective of this exercise is to demonstrate extensive crisis management abilities , focusing on rapid and coordinated response strategies (Situation Control) to ensure the safety and well-being of those impacted in such intense and challenging situations.
The objective of this exercise is to demonstrate extensive crisis management abilities , focusing on rapid and coordinated response strategies (Situation Control) to ensure the safety and well-being of those impacted in such intense and challenging situations.
Use of AI
Artificial Intelligence streamlined scenario creation, saving time in design, delivery, and debriefing. After consulting with International SOS experts, we used our LISA chatbot to build a natural disaster scenario in India. We refined it with incidents, empathy, and Hindi language injects. Imported into Conducttr, we enhanced it with AI-generated images, created a Pattern of Life (a stack of content to be published on-demand) with AI stack generation, and used AI for real-time player activity analysis. This allowed experts to send customized injects based on player actions and get an instant score for each player action based on all of which was included in the after-action review report.
Workshop Dynamics
In a crisis, information flow is fast-paced. To help everyone understand the evolving situation, International SOS created a set of flowcharts and diagrams. Information was sent as injects to participants, who analyzed and collaborated using Conducttr's messaging channels that simulate true-to-life tools and platforms. Findings were sent back to role-players. International SOS led the SITREP session, engaging experts from various fields that suited to advise players. This was followed by group feedback, based on an after-action review report from Conducttr, and recommendations from subject matter experts.
